Contact Us
Tickets
For all bookings made directly with LW Theatres, please call us on 0203 925 2998.
Our phone lines are open Monday to Saturday from 10am to 5:30pm. You can also email us at: customer.relations@lwtickets.co.uk.
To help us deal with your enquiry more effectively please mention the name of the show or event and as much information as possible including your reference number in your email.
Our box office teams are only able to assist with bookings made directly with LW Theatres. If you have made a booking though a third-party agent, please contact your original point of sale.
For Access customers
By phone
020 3925 2998
By email
Please email access@lwtickets.co.uk and one of the team will get back to you to discuss your booking requirements.
Head Office
The LW Theatres Head Office is open from 10:00am – 5:30pm Monday to Friday (excluding Bank Holidays) and located at 65 Drury Lane, London, WC2B 5SP.
You can contact our reception on 0207 557 7300 or by email at: reception@lwtheatres.co.uk.
For press or general enquiries related to the shows, concerts or events in our venues, please contact the relevant producer, promoter or publicist.
Please note: our Head Office does not deal with ticket sales; you will need to contact LW Tickets via the contact details above.
If you have made a booking through a third-party agent, please contact your original point of sale.
We subscribe to the Code of Practice of STAR, the Society of Ticket Retailers and Agents, which may be accessed at www.star.org.uk. If we are unable to settle any dispute by negotiation and you are not satisfied with our final response, you may attempt to settle it through Alternative Dispute Resolution and can contact The Society of Ticket Agents and Retailers (STAR). We are members of STAR and they provide a free and approved dispute resolution service for customers of STAR members. You can find more details at https://www.star.org.uk/dispute-resolution/. If you’d prefer to write to them, their address is: Society of Ticket Agents and Retailers, Blake House, 18 Blake Street, York YO1 8QG.
